Scope: Lead recruitment strategy for Operations roles including Member Services, Client Services, Implementation, and Service Delivery. Strong focus on high volume, programmatic strategies and internal mobility experience. Lead recruiting coordination including interview scheduling and pre-boarding process and experience.

What you’ll be doing

• Build, engage, lead, and develop a high-performing team in a fast-paced and ambiguous environment.

• Oversee the full-cycle recruitment including job posting, sourcing, screening, interviewing, and hiring for Operations and Corporate business functions.

• Collaborate with leadership and finance to forecast staffing needs and develop proactive recruitment plans.

• Lead sourcing and outreach efforts to build pipelines that consistently deliver high-quality candidates for critical positions. Proactively engage and nurture talent through innovative strategies and targeted outreach.

• Drive diversity and inclusion initiatives within the recruitment and sourcing efforts to ensure a diverse candidate pool and equitable hiring practices.

• Manage the Recruiting Coordinator team. Lead the end-to-end onboarding process for hires, ensuring a seamless and engaging experience. Ensure all new hire documentation is completed accurately and timely, in accordance with legal requirements and company guidelines.

• Develop and track key performance metrics for the talent acquisition team promoting quality, consistency, and compliance. Identify areas for improvement based on metrics analysis and implement changes to enhance recruitment effectiveness and experience.

• Build innovative strategies to leverage technologies such as Applicant Tracking System, Assessments, Candidate Relationship Management tools, etc.

• Stay current on industry trends and best practices to continuously improve experience, engagement, and efficiency.

• Manages and carries out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate. Ensures that direct reports have knowledge of the Company’s policies and procedures regarding this area of service, receive training, and are prepared to perform work at the appropriate level.

What you will need to be successful

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred

• 8+ years of experience in talent acquisition, 2 years in a leadership role

• Proven experience in developing and implementing successful recruitment strategies.

• Experience leading process improvement initiatves with cross functional teams

• Strong knowledge of employment laws and regulations.

• Proficiency in using ATS, CRM, and other recruitment tools. Previous iCIMS experience strongly preferred.

• Strong analytical skills with the ability to interpret data and generate actionable insights.

• Proven experience in developing and implementing successful recruitment strategies.

#LI-Remote

This is a remote position.

Salary Range

$104500.00 To $135000.00 / year

Benefits & Perks

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision

• HSA contribution and match

• Dependent care FSA match

• Uncapped paid time off

• Adventure accounts

• Paid parental leave

• 401(k) match

• Personal and healthcare financial literacy programs

• Ongoing education & tuition assistance

• Gym and fitness reimbursement

• Wellness program incentives